AFTER HOURS CARE

In an Emergency, Please call '000'

 

Swan Hill Medical Group provide a limited after hours service which include Sundays and public holidays from 9am to 12pm. There are increased rates incurred for this service (Please see the fees listed below)

Outside of these hours, if you require care, we would recommend calling your nearest Emergency Department.

 

Emergency Department at Swan Hill District Health can be contacted on (03) 5033 9300

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APPOINTMENTS AND FEES

 

Consultations are by appointment only.  Book online via HotDoc here.

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Click here for fee details.

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Please note that Swan Hill Medical Group doctors do not prescribe drugs of dependence in a telephone or telehealth consult.  Please book a face to face appointment for all such prescription requirements.

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FLU VACCINE INFO

Please click here to see more information regarding types of flu vaccines which are available at Swan Hill Medical Group.

If you are aged over 65, are Aboriginal or Torres Straight Islander over 6 months, a pregnant woman, or a person with a chronic health condition you are entitled to a free vaccine which is funded by the Government.

If you are not in any of the above mentioned categories the vaccine will cost $15.00

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CLAIMING

We have online claiming through Medicare, once registered you will receive your rebate payment within 2 to 3 days in your bank account.  Otherwise you will receive a cheque in the mail from Medicare.

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APPOINTMENTS

Consultations are normally by appointment.  Online Appointments can be booked via HotDoc  Click here

 

If your problem is urgent let the reception staff know, and you will be accommodated.  Emergency cases are given priority.  On weekend clinics patients are seen in order of arrival and no appointment is necessary.

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We ask that you give us at least 2 hours notice to cancel an appointment.  This allows us the opportunity to offer your appointment to another patient in need.  A $65 non attendance fee applies to appointments that are not attended or cancelled within 2 hours of the appointment time.

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WAITING TIMES

We are aware of the importance of our patient’s time and we try to see patients at their appointment times. Despite our best intentions, we sometimes run late. This is because someone has needed unexpected urgent attention or an emergency has arisen. You may be offered an alternate doctor if one is available, or you may wish to reschedule, but the choice will be entirely yours.

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DOCUMENTS AND FORMS

Sometimes a third party will ask you to have forms filled out by your doctor. Examples of these include: Immunisations certificates, Department of Social Security Reviews, School camp asthma plans etc

Please make an appointment to see your doctor for all forms. A fee will be incurred for this service.

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LONGER APPOINTMENTS

Some consultations (eg insurance medicals, pre-employment medicals, surgical procedures etc) require a long consultation. Please inform the receptionist when you are making an appointment so enough time can be allowed (or if you wish to have additional time with the doctor).

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CONFIDENTIALITY

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times.

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PRIVACY

We take your privacy very seriously here at Swan Hill Medical Group. If you wish to see our full Privacy Policy,  it can be found HERE

A patient's personal and health information may be accessed and used in order to respond to feedback and/or complaints including those received on public forums/channels 

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